These terms and conditions (the “Terms and Conditions”) govern the use of,, and other websites operated by Jolene Underwood LLC (the “Sites”). These sites are used for informational purposes and e-commerce.
By using these Sites, you indicate that you have read and understand the Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Sites is the property of Jolene Underwood and Jolene Underwood LLC Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files, videos and anything else that contributes to the composition of our Sites.
Acceptable Use
As a user of our Sites, you agree to use our Sites legally, not to use our Sites for illegal purposes, and not to:
  • Harass or mistreat other users of our Sites;
  • Violate the rights of other users of our Sites;
  • Violate the intellectual property rights of the Sites owner(s) or any third party to the Sites;
  • Hack into the account of another user of the Sites;
  • Use content on our Sites for personal or professional purposes without explicit consent from Jolene Underwood and Jolene Underwood LLC; or
  • Act in any way that could be considered fraudulent.
If we believe you are using any of our Sites illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to the our Sites. We also reserve the right to take any legal steps necessary to prevent you from accessing our Sites.
User Contributions
Users may post public comments and questions on our Sites.
By posting publicly on our Sites, you agree not to act illegally or violate these Terms and Conditions.
When you create an account on our Sites, you agree to the following:
  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Sites illegally or if you violate these Terms and Conditions.
Sale of Goods and Services
These Terms and Conditions govern the sale of goods and services available on our Sites.
The following goods are available on our Sites (but not limited to):
  • Courses (including Unleash: heart & Soul Care Sheets and future courses such as: Boundaries for Life, Growth Foundations, and more)
  • Memberships (including Growing You and future groups such as Creator Life Connection and Connected Church Care Network.)
  • Groups & Workshops (including The Habit Room & future groups and workshops)
  • Printed Unleash Sheets & Various printed resources
  • Branded Merchandise
The following services are available on our Sites:
  • Membership Groups, Courses, Workshops, and Coaching
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Sites at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Sites at your own risk.
We reserve the right to modify, reject or cancel your oder whenever it becomes necessary. If we cancel your order and have already processed you payment, we will give you a refund equal the the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
ALL SALES ARE CONSIDERED FINAL and not eligible for a refund. To avoid monthly or annual charges or fees, you must cancel before the renewal date.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Sites.
Your subscription(s) will renew automatically and you will be billed automatically until we receive notification that you want to cancel your subscription.
To cancel your subscription, please
We accept the following payment methods on our Sites:
Credit Cards (via the below payment processors)
  • Stripe
  • Paypal
  • Square
Shipping & Delivery
When you purchase goods from our Sites, the goods will be delivered through standard delivery by posts, generally within 7-12 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times to not include weekends and statutory holidays. Delays to shipping may be posted on our sites.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or the wrong person as a result of you providing us with inaccurate or incomplete information.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation will apply.
Links to Other Websites
Our Sites contain links to third party websites and/or services that we do not own or control. We are not responsible for the content policies or practices of any third party website or service linked to on our Sites. It is our responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitations of Liability
Jolene Underwood and any directors, offices, agents, employees, volunteers, interns, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, expenses including legal fees from your use of our Sites.
Except where prohibited by law, by using this Site (or other related Sites operated by Jolene Underwood and Jolene Underwood LLC), you indemnify and hold harmless Jolene Underwood and any directors, offices, agents, employees, volunteers, interns, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Sites or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Maryland.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Jolene Underwood are unable to resolve any dispute through informal discussion, then you and Jolene Underwood agree to submit the issue first before a non-binding mediator and to an arbitrator in the event the mediation fails. You will be solely responsible for all costs associated with such endeavors, including mediation, arbitration, and lost wages on the behalf of Jolene Underwood. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Jolene Underwood.
Notwithstanding any other provision in these Terms and Conditions, you and Jolene Underwood agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Additional Terms
DISCLAIMER: All content produced by Jolene Underwood or in affiliation with Jolene Underwood and Jolene Underwood LLC should be considered for educational purposes only. All content includes YouTube, posts on social media and websites, blog posts, courses, membership groups, podcasts, and interviews. Anything said should NOT be taken as a replacement for medical, clinical, professional advice or therapeutic intervention. No information shared should be considered specific advice or replace the work of a professional therapist.
Accessing or otherwise using using content created by Jolene Underwood LLC and affiliated sites or by Jolene Underwood elsewhere does not constitute a therapist-patient relationship. If you take any action based on the information provided, please note this is based solely on your decision and Jolene Underwood and Jolene Underwood LLC cannot be held liable.
Certain products and links to products purchase on other sites, including Amazon, may include affiliate links. Any affiliate link means we will earn a commission for any purchase(s) you make at no additional cost to you.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Sites and the way we expect users to behave on our Sites. Updates to the Terms and Conditions on our site will be provided on our Sites with a date of change or update.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(512) 662-1870
3375 Ellicott Center Dr #2673, Ellicott City, MD, 21041
Effective Date: 10th day of June, 2024